Should Parents Tell Their Children They Will Never Amount To Anything Essay Example

Should Parents Tell Their Children They Will Never Amount To Anything? Essay Somebody once said that children come to us as a blank slate, ready for us to write instructions upon them regarding life and how to live it. Children are the human equivalent of clay, putty, in the hands of their creator, that is, their parents. As such, children have no idea about where their life is headed or how to get there. It is not fair of some adults to view children as mini-me’s who should be far wiser and intelligent than their actual life years. They do not know anything about the realities of life and how to deal with it. Therefore, it is not fair for any parent to tell a child that he or she will never amount to anything. Children do not understand a lot of things because they need people who will be patient in explaining things to them and patient with their shortcomings as they develop their independence and comprehension abilities. A child is incapable of doing many things that adults take for granted because they can do it with much ease and little thought. A child is limited in what he can achieve by his age, lack of experience, and safety factors. These are hindrances that adults have already learned to overcome or get around in order to accomplish something. The inability of a child to perform as a adult does not mean that he will be a failure or never accomplish anything when he finally comes of age as an adult. Besides, parents must know by now that children learn to emulate examples. Therefore a child who is told that he will never amount to anything is a reflection mostly on the failure of the parents in his adult life more than anything else. We will write a custom essay sample on Should Parents Tell Their Children They Will Never Amount To Anything? specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Should Parents Tell Their Children They Will Never Amount To Anything? specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Should Parents Tell Their Children They Will Never Amount To Anything? specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Parents often berate their children by telling them that they will never amount to anything out of sheer exasperation at times. It is their way of shaming their children into pushing themselves to the limit of their abilities and in the end, they hope the child will accomplish the task that has been set before him. Believe me when I say that a parent who instead shows the child patience and understanding gets farther in controlling their children and directing them towards the success the parents wish to see them achieve. After all, you catch more bees with honey than vinegar. Parents must realize that children look to them as their sole protectors. The only people they can come to in the world without being judged or pushed away. When a parent tells a child that he will never amount to anything, a child will see this as a sign that he has lost his parents love. An emotional and verbal abuse that no child can easily forget nor overcome. A child’s mother and father are the most powerful and influential figures in a child’s life. In fact, a child lives all his life trying to win his parents approval and love when he feels that his parents are not satisfied with his achievements in life. It is sad that parents do not understand how much their words can traumatize a child whether intentionally or non intentionally. A child requires a loving hand as he navigates his way to adulthood. He does not need his parents to put him down during this early stage in his life when he is struggling to realize his potential as a person and slowly begin his ascent to personal achievements. Instead of telling a child that he will never amount to anything when he fails, a parent must instead feed the child’s soul and hope with calming words that show how much he is loved even if he fails in his quests. Instead of berating him, help him find his direction and keep on the track that will help him amount to something instead. During the childhood of a person, he learns to build up his self confidence and try new things. The job of a parent during this stage is to help him or her achieve the perfect balance of self-esteem, emotional health, and personal empowerment because these are the factors that will aid a child in learning how to react to and deal with the many shortcoming that will come down their path before they actually reach the final desired outcome of â€Å"amounting to something in their lives.† Consider that a child’s failure is his own shame because his peers will never let him live it down. It is a stigma he could carry all his life because his peers will never forget how he did not accomplish what he set out to do. They will judge him by his failures and he does not need his parents doing the same thing to him at home. He will feel bad enough for a very long time and does not need his parents to make him hurt by using those scathing words. Just as a parents words has the power to instill confidence in a child, so can the words of the parent crush a child’s sense of self worth. If a parent really wants his or her child to achieve or accomplish something in this world, then they have to realize that a child’s achievements and accomplishments can only be achieved through nurturing, encouragement, and uplifting words. Parents must remember that they are the guardians of a child’s hope and dreams. It is not their job nor right to negate a child’s sense of self worth, destroy their beliefs in what they can achieve in life, nor belittle the child to the point that he loses self confidence. The worst kind of parent is the one who leaves a child feeling that he has lost his sense of self and everything that goes with what defines him as a person. Parents must realize that   words have a direct impact on the children. It is a parent’s responsibility to bring out the best in the child. Not make them feel worthless and unimportant.   After all, physical scars on a child may heal, but the emotional scars children carry with them throughout their lives. After all, in the eyes of the public, the failure of the child is also the failure of the parent and no parent will ever want to admit they were a failure as parents or that they were bad parents right?

An apple is better than an orange Essay Example

An apple is better than an orange Essay Example An apple is better than an orange Essay An apple is better than an orange Essay An apple is better than an orange. Do you know that fruits are the best friends off healthy body? An apple and an orange can help a person to have a healthy lifestyle. Apples and oranges are two delicious fruits. These fruits look the same, but the truth is that they are different. A person can analyze three main aspects to understand why an apple Is better than an orange: health benefits, flavor, and color. These three aspects convert an apple In the best choice for a person. A person s health Is very Important thats why a person should consume an apple dally. An apple Ingestion benefits are many. An apple Is rich In vitamin C. Also an apple contains an element that prevents aging. Eat dally an apple prevents sclerosis. An orange instead only provides a high level of vitamin C but it is not as complete as an apple. The taste of an orange and an apple are completely different. An apple has a sweet taste. While proving an orange can be a sour experience. The apple flavor is lovely, makes that a person wants more than one apple. Maybe a person doses t like an orange s flavor because it is citric. Its flavor can be distasteful for many people. But an apples flavor can be mystical and pleasant for a person. An apple is more colorful than an orange. An apple can be red, green or yellow but these three colors are beautiful. The red color of an apple makes a person can think in love or passion. Also a red apple is a symbol of temptation. While a yellow or green orange is totally common. Green or yellow orange does not attract peoples attention. A beautiful color can attract the attention of anyone. In conclusion an apple and an orange can look the same. Of course both are delicious fruits but these are very different. The healthy benefits that an apple has, an orange has not . An unique apple s flavor, orange never can has. Finally the color that falls In love Just the apples has. For these three reasons Is that apples are better than oranges

World Religions Essay Example | Topics and Well Written Essays - 500 words - 2

World Religions - Essay Example Swami Vivekananda was a very charismatic representative for Hinduism in America. Even though he died only a few years after first coming to America, he was able to establish many societies dedicated to Advaita Vedanta, which is based on the teachings of Ramakrishna, an Indian saint. These various societies developed into several formal movements including the Self-realization Fellowship and the International Society for Krishna Consciousness, more commonly known as the "Hare Krishnas". As immigration from India has increased over the years, Hindu temples have added to the varied architectural landscape of America. These temples are constructed in the style of temples from northern and southern India. They are blessed by Hindu priests and offer a safe have for believers to escape the materialistic impulses that rule so much of American life. Hindu temples stand as a symbol of cultural acceptance and tolerance, adding to the cultural mosaic that makes up America. Orthodox Hindus, those conducting serious investigations of the Hindu religion with an eye on converting, as well as the simply curious are all welcome to visit the temple. This reality shows that in some ways, Hinduism and American culture are a good fit. Hinduisms tolerance for other religions has also affected culture in America. Aside from influencing authors and artists, Adivaita Vedantas universalism has affected certain liberal leaning Christian churches. The "New Age " movement also can link directly to the tenets of Hinduism in regards to acceptance of other religious beliefs, the belief in a plurality of paths to enlightenment and a commitment to non-violence and pacifism. While Hinduism has not grown to be a major religion in America in numbers of actual adherents, it has nonetheless had substantial influence. From art to architecture to the melding of

Contract Law, Exclusion Clause Coursework Example | Topics and Well Written Essays - 1500 words

Contract Law, Exclusion Clause - Coursework Example Some of the examples of service contracts are providing accounting services , provision of health care , provision of legal services,etc.(Bradgate & White 2007 :211). A service provider who deals with his customer cannot enforce his own printed standard terms of conditions thereby cannot either restrict or exclude his accountability for infringement of contract or offer an incomplete service for which he has to demonstrate that exclusion clause is in line with â€Å" test of fairness or reasonableness.† If he has not taken any reasonable skill or exercise reasonable care, he will be held liable under â€Å"negligence† under the common or contractual law. The act of negligence engrosses any infringement under common law or any contractual duty to exercise reasonable skill or to show reasonable care. This study will analyse whether by including an exclusion clause in a service contract, a party to contract can avoid the liability for any loss caused by the negligence. Exc lusion Clause and Negligence In UK, service contracts do contain limitation or exclusion clauses. Sometimes, these limitation clauses are upheld in the case law. As regards to exclusion clauses pertaining to liability in a contract and in tort are normally valid only if they are rational which connotes in consideration with both contracting parties at the juncture of contract is made as per the Unfair Contract Terms Act 1977. An exclusion clause is like a double -edged sword since it will be construed against the party who relies on it as held in Curtis v.Chemical Cleaning Co. 1 (Barendrecht 2007 :685). A service contract may contain an exclusion clause thereby one party wants to restrict his accountability for his negligence or infringement of contract. Moreover, such clause can be relied by a party only if it has been included in the said contract, and for the purpose of elucidation, it is applicable to the loss in the question. Its validity will then be interpreted under the â₠¬Å"Unfair Terms in Consumer Contracts Regulations 1999† and under the â€Å"Unfair Contract Terms Act 1977.† It is to be observed that the above laws are introduced in UK on the basis ofEU Unfair Consumer Contract Terms Directive. (Lawson 2011:57). A party desirous to trust on the exclusion clause must demonstrate that it is part and parcel of the contract. Through by a notice or by signature or through the process of dealing, an exclusion clause can be inserted in the contract. For exclusion of any liability for negligence, there should be clear words in a contract as held in White v John Warwick2. (Taylor & Taylor: 136). A service supplier is accountable under the statute only for not taking rational care in the provision of service. In normal parlance, there exists no implicit responsibility to accomplish any given outcome by a supplier of service and if a buyer wishes to have such undertaking, it should be provided in the service contract as an express term. (Bradga te & White2007:212). Under s2 (2) of the Unfair Contract Terms Act 1977?accountability for any other variety of damage or loss can be kept out provided the notice or term fulfils the prerequisite of reasonableness. A service provider cannot control or exclude his accountability in negligence for loss originating from defects in services provided for either consumption or for private use by means of notice or term included in a guarantee. In an action of

The community ecology of the organism Research Paper

The community ecology of the organism - Research Paper Example The community ecology of the organism Sea otters are keystone predators, whose presence has a far-reaching influence on the marine food web by affecting the populations of sea urchins, which indirectly affects the populations of kelp forests & other marine organisms. There has been a steep decline in sea otter populations due to water pollution and exploitation for furs. This has affected marine ecology adversely. It is therefore suggested that sea otters should be included in the endangered species list to protect them from further exploitation. This study focuses on the community ecology of sea otters and their impact on marine ecology. The need for their inclusion in the Endangered Species list and implications of such an intervention are also evaluated. Community ecology Sea otters predate on many herbivorous invertebrates, including sea urchins. Sea urchins feed on kelps, which are an important habitat for fishes and other marine organisms. A high population of sea urchins has an adverse effect on kelp forests. Sinc e sea otters predate upon sea urchins, their populations are kept in check. â€Å"This reduces the grazing pressure on kelp, facilitating macroalgal growth† (Laidre). Therefore, sea otters play an indirect, yet vital role in the preservation of kelp forests. This in turn protects kelp forests and other macroalgae, which would have otherwise been depleted due to grazing by sea urchins.in turn protects kelp forests and other macroalgae, which would have otherwise been depleted due to grazing by sea urchins. â€Å"Where sea otters abound so do lush kelp forests, and where sea otters are absent the habitat is typically deforested by hyperabundant sea urchins† (Soule et al 1240). The significance of this interaction can be wholly surmised only when the importance of kelp forests is understood. â€Å"Kelp forests are a source of food and habitat for dozens of other coastal species† (Soule et al 1240). Innumerable coastal marine organisms thrive on kelp forests, enhanc ing biodiversity of the region. Therefore, to maintain the diversity and richness of coastal marine ecology, sea otters should be preserved, who indirectly lead to the preservation of kelps. Impact of sea otters on community ecology The presence or absence of sea otters influences marine ecology at the community-level. Studies have shown that kelp forests enhance the underwater environment, providing a suitable habitat for fishes. The declining kelp beds in California in the mid 1900’s propelled the Kelp Habitat Improvement Project, whereby attempts were made to eliminate sea urchins that are primary predators of kelps. Studies showed that the elimination of sea otters during the 1800s from the Californian waters might be responsible for the dwindling numbers of kelp forests. Further studies have also shown that the population density of sea otters affects seaweed biodiversity too. In a study conducted in Alaska on three different bays, the Torch Bay, Deer Harbor and the Surg e Bay, it was found that â€Å"the presence of sea otters led to a decrease in the population of sea urchins, which led to an increase in the population of seaweeds† (â€Å"Interaction with kelps & sea otters†). In addition, it was also found that annual kelps predominated the areas where sea otters were present, and perennial kelps predominated in areas that had lesser sea otter populations (qtd. in â€Å"Interaction with kelps & sea otters†). As is evident, sea otters are vital for maintenance of kelp communities that are primary habitats of other coastal marine

The Front Office Function Of A Hotel Tourism Essay

The Front Office Function Of A Hotel Tourism Essay The Front Office function of a Hotel is to act as the public face of the hotel, primarily by greeting hotel patrons and checking in guests. It also provides assistance to guests during their stay, completes their accommodation, food and beverage, accounts and receives payment from guests. FRONT OFFICE is the nerve center in the entire hotel operations. All the transaction passes through within this department. The Front Office Department comprise of the Reception, Guest Service Offices, Bell Services, Reservation, Operators, Executive Club, Health and Recreation Center and Business Center. The purpose of the Front Office Department is to provide guests assistance with luggage, transportation, information concerning the hotel and the city, and any other service arrangements needed during their stay. Employees of the Front Office Department often provide the first and last impression of the hotel to our guests. It is therefore vitally important that employees display a prompt and courteous attitude to all guests and demonstrate the excellence in service. The Front Office Manager who comes under the direct supervision of the director of rooms and supervises the Front Office Department. Important of Front Office Department to the Hotel Hospitality, warm welcome. Often provide first and last impression. Often have longest contact with guest. Continuity long term service, recognition of repeat guests, remember names, guest histories. Acquaint guest with hotel. Sell hotel food and beverage outlets. 1.0 Question 1 1) Front Office or Front desk (reception) is the first impression for lodging establishment. Explain in detail about the task and responsibility of the following: Front Office Manager, Assistant Front Office manager Front Desk Representative Night Auditor Cashier Reservationist Telephone Operator Support your answer by giving a Front Office organization chart adapted from a small Hotel, mid size Hotel and large Hotel. 1.2 THE TASK AND RESPONSIBILITY: 1.2.1 FRONT OFFICE MANAGER JOB SUMMARY: To manage front of the house operations of the hotel ensuring that the highest standard of service and the best possible guest experience is maintained. Be responsible of establishing and maintaining professional relationship with hotel guests and patrons. DUTIES RESPONSIBILLTIES: Manage operation of the Front desk including Cashier. Besides that, ensure that policies and procedures are complied with the highest standard of service and guest satisfaction. Review room availability status, room blockage and special requests on a daily basis through working closely with Reservations Manager and liase on all groups and FIT movements. Monitor open and close on day status to maximize room revenue and demonstrate the concept of yield management. Ensure that budget and cost effectiveness at the Front Desk is achieved. Other than that, work with Housekeeping and Engineering on daily operations regards to guestroom status. Handle guest complaints and review compliments. Review Front Desk Logbook daily to monitor all activities. Review all VIP room blocking. Supervise and train all Front Desk staff to ensure that the best guest experience is provided. Familiarize with Front Office policies and procedures and special rate programs. Participate morning briefing, or organi ze afternoon hand-over briefing daily and disseminate information to Reception team as soon as possible. Greet guests as time permits at lobby and assists Receptionist during busy period. Chair monthly Reception meeting to review performance discuss existing problems for improvement. Approve duty roster prepared by Chief Receptionist and revise if necessary. Always conduct your job with concern for the environment and its resources. Where practical and possible, REDUCE use of items, RE-USE whenever possible, and RECYCLE those items that can be. Perform all duties, other than the above as requested by the hotel policies and/or his/her direct supervisor. 1.2.2 ASSISTANT FRONT OFFICE MANAGER JOB SUMMARY: Job purpose of Assistant Front Office Manager is to provide guidance and leadership as the Asst. Front Office Manager, ensuring the delivery of consistent quality customer service. DUTIES RESPONSIBILLTIES: Assist in the day-to-day operation of the hotel front office. Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels. Assign, coordinate, and supervise work activities of Front Desk Agents. Ensure work is completed to include, shift closings, room deposits, refunds and rebates. They also must train and develop Front Desk Agents. Prepare staffing schedules, complete payroll, and monitor labor costs to budget figures. Prepare and conduct Front Desk meetings and resolve issues. Besides that, perform house counts and review daily arrivals, identify potential problems with rooms ¿Ã‚ ½Ã‚ ¿Ã‚ ½ activity and take appropriate action. Provide information and direction to staff to achieve 100% occupancy. Review and resolve dispute accounts and Housekeeping discrepancies and prepare a shift briefing to communicate activities, short take training, and any problems and/or special information to the next shift. Perform check-in and ou t procedures. Lastly, take personal responsibility for correcting customer service problems. 1.2.3 FRONT DESK REPRESENTATIVE JOB SUMMARY: Job purpose of Front Desk Agent is to perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions DUTIES RESPONSIBILLTIES: Provide quotes for room rates and up-sell the guest when possible and assist in coordinating the Front Desk and the Housekeeping Department. Verify that the correct charges and credits are posted to the corresponding guest folio and collect payment for charges on the guest folio. Besides that, ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift. Responds to guest inquiries. Provide administrative, reception and program support to management and staff .Manage phone activity including providing general knowledge to callers. Manage walk-in traffic. Sign in guests as needed. Smile and greet customers in a welcoming manner. Lastly, they also must register and assign rooms to guest and resolve guest complaints within scope of authority; otherwise refer the matter to the management. 1.2.4 NIGHT AUDITOR JOB SUMMARY: Responsible for reconciling hotel paperwork, posting to guest accounts, closing the day, greeting all guests in a pleasant, courteous and enthusiastic manner while registering guest information and settling guest accounts for the Hotel. DUTIES RESPONSIBILLTIES: Audit hotel paperwork to ensure the day has balanced Posts room charges and taxes to guest accounts. Then they must, verify all account postings and balances. Verifies all hotel paperwork is correct and balanced. Runs preliminary reports. Processes no shows and close of day. Stocks the front desk with daily supplies. Besides that, register arriving guests while implementing TRC service standards. Settle guest accounts with the ability to make good business decisions regarding discounts. Must be knowledgeable in making reservations. Greet guests and provide door service and bell/valet service when needed. Ability to operate multi-line phone. Provide guests with information on local attractions. Resolves or refers to Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service. Remains current on room rates, room availability and emergency procedures. Remains current on groups and property events. Direct workflow of Guest Service Attendants regarding guest luggage and amenity needs. Furthermore, ensures management is aware of guest special requests or needs. Ensures guests ¿Ã‚ ½Ã‚ ¿Ã‚ ½ profiles are properly noted in the Micros Property Management System for action by the appropriate hotel department prior to check-in. Maintain appearance standards as outlined in departmental and TRC policies. Provide information and explain Players Club benefits, property amenities marketing programs to our guests. Provide courteous service to our guests and be cordial to all Team Members. Lastly Communicate effectively both orally and in writing and. Maintain a good attendance record. 1.2.5 CASHIER JOB SUMMARY: Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks. DUTIES RESPONSIBILLTIES: Receive payment by cash, check, credit cards, vouchers, or automatic debits.. Compile and maintain non-monetary reports and records.. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Post charges against guests ¿Ã‚ ½Ã‚ ¿Ã‚ ½ or patients ¿Ã‚ ½Ã‚ ¿Ã‚ ½ accounts. Offer customers carry-out service at the completion of transactions. Answer customers ¿Ã‚ ½Ã‚ ¿Ã‚ ½ questions, and provide information on procedures or policies. Cash checks for customers. Weigh items sold by weight in order to determine prices bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment. Sort, count, and wrap currency and coins. Process merchandise returns and exchanges. Pay company bills by cash, vouchers, or checks and request information or assistance using paging systems. Stock shelves, and mark prices on shelves and items. Calculate total payments received during a time period, and reconcile this with total sales. Compute and record totals of transactions. Sell tickets and other items to customers. Keep periodic balance sheets of amounts and numbers of transactions. Issue receipts, refunds, credits, or change due to customers lastly, count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. 1.2.6 RESERVATIONIST JOB SUMMARY: A reservation agent serves an important role in providing information to customers by use of telephone and other communication media. Reservation agents can be employed by various agencies involved in reserving travel places for travelers. The information that agencies provide relates to fare details, tours, schedules, meals, and other important issues that affect clients. Reservation agents can book places for the client through online transactions. As such, they must be well equipped with computer skills. Reservation agents can contact clients through telephone conversation and back them up with a variety of reservation software on computers. The agents work on schedules that vary greatly with shifts that ensure that the agency ¿Ã‚ ½Ã‚ ¿Ã‚ ½s offices are open 24 hours a day. DUTIES RESPONSIBILLTIES: Giving answers to enquiries by clients and advising them accordingly regarding bookings and reservations. Assisting customers who encounter problems in obtaining booking or operating self service equipment and walking around with clients and ensuring that they secure whatever services they are in need of. Ensuring that clients have access to various services without a hitch. Getting information about areas of interest in order to target more clients in particular seasons. Lastly making arrangements for clients ¿Ã‚ ½Ã‚ ¿Ã‚ ½ travel programs. Helping clients to fill in reservation forms. 1.2.7 TELEPHONE OPERATOR JOB SUMMARY: Telephone operator job is to answer telephone calls, greeting callers with a positive, clear voice, answering general questions about the hotel and transferring callers to other departments. DUTIES RESPONSIBILLTIES: This individual will create relationships with the guests that lead to Renaissance and property loyalty. This individual serves as the main point of contact for all guest requests and needs. The individual is responsible for answering calls, recording the guest requests and then pursuing the issue to a resolution and then, .the individual must exhibit courteous hospitality at all times and fully own each guest issue. When in communication with the guest, the individual must be proactive in every area, including offering additional services. Lastly, most importantly, the individual must coordinate the response to the guest issue and then follow-up with the guest to ensure satisfaction with the result. 1.3 CONCLUSION As conclusion, this assignment to know different organizational structures in hotels, update and develop procedures necessary to practice in all aspects of fire, health and safety in the hotel workplace, providing effective leadership in the role of receptionist, inform and instruct trainee receptionist in a positive attitude to the responsibilities and duties of front office, an overview of job opportunities and progression, interpret job descriptions and process applications. Small hotel Medium hotel Large hotel 2.0 QUESTION 2 2) Front office staffs must have certain skills to attract guests during the first impression. Write about Front Office staff skill in guest relations. 2.1 INTRODUCTION The Front Office Department comprise of the Reception, Guest Service Offices, Bell Services, Reservation, Operators, Executive Club, Health and Recreation Center and Business Center. The purpose of the Front Office Department is to provide guests assistance with luggage, transportation, information concerning the hotel and the city, and any other service arrangements needed during their stay. Employees of the Front Office Department often provide the first and last impression of the hotel to our guests. It is therefore vitally important that employees display a prompt and courteous attitude to all guests and demonstrate the excellence in service. 2.2 FRONT OFFICE STAFF SKILL: Firstly, the front office staff should have a good personality, well dressed and neat. Individuals who well dress suggest power and status; therefore, the first impression is only part of creating a positive relationship between the hotel and the customers. According to Fitzsimmons and Fitzsimmons (1998 1994) presented that the front office staff must present an impeccable outward appearance to customers. Secondly, the staff should be competent. They should know basic product knowledge, type of rooms and hotel facilities in the hotel. As Binham; Lampola; Murray (1982: 17) suggested that front office staff should know many types of rooms and explain each type of rooms which are single rooms, double rooms, twin rooms, suites, connecting rooms and adjoining rooms. Thirdly, the guests may have different accents in English and some words are difficult for front office staff to understand due to the different countries, particularly, for the reservations or the operators who deal with customers by phone. White and Beckley (1988) mentioned that front office staff should use alphabetic system which is similar to the system that used by travel agents and airlines. Tanpipat (1994) suggested an alphabet to be used, for example, M for Mike, N for Nancy, P for Peter. Moreover, White and Beckley (1988: 51) pointed out that when telephone operators answer the telephone, they should identify themselves, announce the name of the hotel, with the addition of  ¿Ã‚ ½Ã‚ ¿Ã‚ ½Good morning ¿Ã‚ ½Ã‚ ¿Ã‚ ½ or  ¿Ã‚ ½Ã‚ ¿Ã‚ ½Good evening ¿Ã‚ ½Ã‚ ¿Ã‚ ½ with the appropriate intonation. The additional words,  ¿Ã‚ ½Ã‚ ¿Ã‚ ½May I help you? ¿Ã‚ ½Ã‚ ¿Ã‚ ½ will give the impression of willingness to serve, which is all important in hotel. Conclusion In conclusion, front office staff should make their guests happy and satisfied. As keys to the guest satisfaction driver, the front office staffs are critical to the continued success of the hotel. They offer constant guest interaction, with the most diverse operating exposure in the hotel. The important thing, the front office staff will also reflect the image of the hotel to the customers and they have a keen sense to anticipate the guests, needs and exceed their expectations.

Juxtaposition between Mattie and Zeena in Ethan Frome Essay -- essays

According to the Microsoft Word Encarta Dictionary, juxtaposition is to place two or more things, side by side, in order to emphasize contrasts and similarities between them. Edith Wharton deliberately places the characters of Mattie Silver and Zeena Frome together in the novel Ethan Frome to compare and contrast them. Although Mattie has only recently been exposed to Starkfield, Zeena's has lived in there for seven despondent years. Wharton's intent was to make the reader accustomed to seeing Zeena and Mattie in such harsh comparison, thus making the climatic ending extremely ironic. Throughout the novel, Wharton accentuates characteristic of Zeena's and Mattie's character such as their physical appearances which creates conflict in the interactions of the women with Ethan and consequently each other, until ironically the two characters finally fuse and become one. Despite the common clichà ©, ?don?t judge a book by its cover,? you never get a second chance to make a first impression, most first impressions are derived from appearance. Edith Wharton harshly juxtaposes the appearances of Mattie and Zeena, to such an extreme that it almost seems bias. From the beginning of the novel, Zeena is depicted as an old and ?repugnant? (46) housewife. Substantial background information is not given, nor causes for her worn out and ?bloodless? (53) demeanor. ?Though she was but seven years her husband?s senior, she was already an old woman.? (53) In harsh comparison, Mattie is portrayed as a youthful, vivacious woman, yet with natural beauty. This drastic juxtaposition is black and white, with no grey areas, just the strong Mattie and the feeble Zeena. However, the colors used to describe Mattie and Zeena are not black and white, they each ... ...tie so sweet and kindhearted, was for the readers to feel sympathy for Ethan, who is in a lifelong commitment with Zeena. Wharton made the ending, when Zeena and Mattie became one, ironic, through the use of juxtaposition and creating characters with significant differences between them. Wharton possessing the skill of juxtaposition added depth and irony to the book, but when the reader realizes her underlying purpose, Ethan Frome and Mattie Silver no longer deserve the sympathy they received all book. Zeena, throughout the book, was looked at too harshly, not realizing the underlying reasons for her ugliness and depression, and deserves the readers sympathy. This book expresses many insightful accounts of the life of Ethan Frome, but it?s the ideas Wharton doesn?t mention, and the secrets she withheld from the reader that effects one?s perceptive on the characters.